🚨 Critical incidents with multiple suppliers – how to resolve incidents effectively?

In today’s IT environments, critical incident troubleshooting often involve several suppliers, meaning no single team owns the full picture. That’s exactly why strong troubleshooting skills are no longer optional – they’re essential for everyone!

If you ask me, the fundamental principles of IT troubleshooting still apply:
- Identify the problem before trying to resolve it
- Reduce the number of suspects
- Think logically and systematically

🔎 Inclusion vs. exclusion helps isolate the fault
🛠️ Simplify, shorten, compare, error‑for‑error remain core troubleshooting techniques

IT environment evolves but good troubleshooting fundamentals never go out of date!

👉 How do you ensure clear ownership and effective troubleshooting when multiple suppliers are involved?